Employee (m/f/d) in customer service / career changer
Your tasks
- You support our team in the Service Desk as the "first point of contact" and look after our customers in the B2B environment.
- It is a matter of course for you to get in touch with customers by telephone, to answer calls, to proactively inform customers, to guide them or to obtain any missing, important information.
- Courteous, professional and direct customer service is just as important to you as it is to us.
- You enter all the customer information you receive into our system landscape and ensure that our technical colleagues know everything that is important to them.
- You have an affinity for technology and are used to discovering new tools in the digital world and helping to optimize them.
- Further development is important to you and we will accompany you, whether your journey is more technical or commercial.
- We are there for our customers 24/7. You should therefore be willing to work shifts. Duty rosters are drawn up in consultation, you can work 40% of your working hours from your home office after training and of course receive tax-free shift allowances. Night shifts are currently not a must!
Your profile
- Our goal: excellent customer service. What training you have is of secondary importance to us. Commercial or technical training would certainly be a good basis. However, a degree in communications or IT would also be helpful - but not a must.
- Ideally, you already have experience in customer service - experience in IT customer service would be excellent.
- You are characterized by your pronounced customer and service orientation, your binding and independent way of working as well as your analytical thinking and your very good coordination skills.
- You are a real team player, enjoy working together to achieve success and contribute your own ideas.
- Your written and verbal skills in German and English will be convincing.
Our offer
Become part of our committed, highly qualified international team, contribute your ideas and drive the company forward. We offer you exciting tasks and challenges as well as an inspiring working environment.
If you want to grow with your tasks, you will find the best conditions with us as well as individual and needs-based training opportunities, company events + 30 vacation days. In addition to a performance-related salary and attractive benefits, we offer the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17) with a campus feeling right on the canal!
Would you like to work part-time? No problem! We'll be happy to talk about the perfect hours together!
We look forward to hearing from you!
Are you interested?
Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.
We look forward to receiving your application
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